Features

1. Cancellations Trend Over Time

Visualize how order cancellations have evolved during the selected time period. Group cancellations by specific time intervals (e.g., daily, weekly) to spot patterns or spikes.

2. List of Canceled Orders

Browse through individual canceled orders for a detailed breakdown, including:

  • Order Details: Order number, date, and platform.
  • Order Value: The monetary value of the canceled order.
  • Reason for Cancellation: Specific reasons provided for order cancellations.
  • Quantity Deducted: Indicates whether stock was adjusted for the canceled order.

How to Use This Report

  1. Identify Trends:

    • Use the Cancellations Trend Over Time feature to pinpoint periods of increased cancellations.

  2. Investigate Reasons:

    • Analyze the Reason column in the canceled orders list to identify common causes (e.g., payment issues, customer errors).

  3. Take Corrective Actions:

    • Address systemic issues like payment failures or duplicated orders to minimize cancellations.
    • Enhance customer communication to clarify payment processes or refund policies.

  4. Monitor Impact on Inventory:

    • Use the Quantity Deducted? column to ensure stock levels are accurately adjusted for cancellations.

Frequently Asked Questions

Q: What does the "Cancellation Value" metric represent?
A: This is the total monetary value of all canceled orders during the selected date range.

Q: How can I reduce my cancellation rate?
A: Review common cancellation reasons and take steps to address them, such as improving payment gateway reliability or implementing order confirmation checks.

Q: Can I export this report?
A: Yes, you can export the report data in CSV format for further analysis.