Normal Flow for Flash Deal Cancellations:

  1. Merchant Cancels Flash Deal Item: The merchant cancels an item that is part of a Flash Deal on Shopee.

  2. Shopee Sends Restoration Message to OneCart: Shopee automatically sends a message to OneCart to restore the cancelled item’s stock.

  3. OneCart Restores Stock: OneCart receives the message and immediately restores the stock, making it available for purchase again.

Issue Scenario:

In certain situations, Shopee may fail to send the restoration message to OneCart. This can result in the stock remaining blocked in OneCart until the safety net mechanism kicks in.

Steps in the Issue Scenario:

  1. Merchant Cancels Flash Deal Item: The merchant cancels an item that is part of a Flash Deal on Shopee.

  2. Shopee Fails to Send Restoration Message: In this case, Shopee does not send the message to OneCart to restore the stock.

  3. Stock Remains Blocked in OneCart: Without the restoration message from Shopee, the stock remains blocked in OneCart until the safety net is triggered.

Safety Net Mechanism:

To ensure stock is restored even when Shopee fails to send the restoration message, OneCart has a safety net mechanism that will automatically restore the stock.

Important Notes:

  • Trigger Time: The safety net will only run after the Flash Deal’s scheduled end time.
  • No Effect of Merchant’s Cancellation Time: The time when the merchant cancels the Flash Deal does not affect when the safety net will run.
  • Automatic Restoration: The safety net will restore the stock at the Flash Deal’s original end time, regardless of when the cancellation happened or when Shopee failed to send the message.

Example Timeline:

Time Event
9:00 AM  Flash Deal starts
9:30 AM Merchant cancels Flash Deal item
  Shopee fails to send the stock restoration message to OneCart
  Stock remains blocked in OneCart
11:00 AM Flash Deal originally scheduled to end
  Safety net mechanism runs and restores stock

Conclusion:

The safety net mechanism ensures that blocked stock will be automatically restored if Shopee fails to send the required restoration message. However, it is important to remember that the safety net will only be activated after the Flash Deal's scheduled end time. This guarantees that even if an issue occurs with the restoration message, the stock will eventually be made available for sale.